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One of the most commonly asked questions we get from customers looking to get started with 3D is how to place an order

Customers want to know exactly what reference information they need to prepare in order to get the best possible result and get a general view of the end-to-end process before they decide to commit.

Using ARsenal’s universal 3D Modeling Request Importer, preparing and approving an order is simple. In this blog, we’ll walk you through all the steps showing how to request a 3D model.

You can upload the reference material one by one or add a request in bulk.

What does the universal importer do?

ARsenal customers can use our universal 3D modeling request importer to easily provide all the product reference information and imagery needed to prepare an order.

The universal importer allows customers to:

  1. Create new modeling requests with all the required information in batch
  2. Create new modeling requests with partial information and complete the order request via the importer or the user interface later 
  3. Upload product reference files in batch

To start, you need to prepare a CSV and/or file folders according to the following structure and upload them via the order page. 

How to prepare your product information CSV

Filling the information is simple. We suggest downloading the template provided on the page to get started. The template includes 5 fields: SKU, Name, Dimensions, Reference URL, and Specific requirements, as detailed below. 

The only mandatory information to create a modeling request is the SKU number, which has to be added to the CSV, so it’s important to make sure the SKU numbers are correct. 

For the rest of the fields, these can be added and reuploaded later.

If you have an order with existing requests and upload a CSV that contains new SKUs in new rows of the document, that action will create additional modeling requests for quoting.

When it comes to creating 3D models, the most important role of the customer is to provide enough quality information to our designers. 

Where insufficient information is provided by the customer, our designers will do their best to improvise a solution for approval during QA. 

How to prepare product reference file folders

To prepare your product reference files, all files should be separated into folders. And each folder should be named after the SKU number you want to use for your modeling request.

In this way, each product will have its own SKU with all the reference files contained in a folder named accordingly. So that if you have 5 products, you’ll create 5 folders (see image below). 

For modeling requests created in the past, or when uploading a CSV at the same time as you are uploading folders, the SKU numbers will be used to match & attach the files to the corresponding modeling requests in the folder.

If you happen to upload a folder and the name does not match any of the existing SKUs, or if the SKUs in the CSV you are uploading do not match, a new modeling request draft will be created with the files and the SKU number as the only information.

How to upload a CSV

There are four upload options: 

  1. New SKUs: Inserting a new SKU number will create a new modeling request. For example, if the number was not in the CSV when previously uploaded but added to a row later.  
  2. Column/field contains info: Information from the fields next to the SKU will be used to update the corresponding MR. For example, if a customer with SKU MR_001 and "Chair" or an empty field in the title column later reuploads the CSV where MR_001 now has "Modern chair" in the title column, we will set the title to Modern chair.
  3. Column/field is empty: If a customer previously uploaded a CSV containing everything except the dimensions and decided to update them via the importer, it is not required to upload all the information again. If only SKUs and dimensions are uploaded in the CSV, the dimensions will be updated but titles and URLs will not be removed because the columns were empty. 
  4. Existing SKUs + new SKUs: The customer can update existing requests and create new requests at the same time.

How to review/edit created requests

If any mandatory information is missing, the field is highlighted and can be edited inline.

After completing the steps in the importer, the customer will then be able to see all the requests that have been created and review or edit them via the user interface before requesting a price estimate.

As mentioned above, non-mandatory information can be added at a later stage in the modeling request card, without needing to go back and use the importer again.

Once everything is ready, the customer can request a price estimate and will be notified when the estimate is ready. To check on the status of price requests, go to see your pending orders in the left-hand side menu.

Once all the information is provided, the “Get Price Estimate” button will become active and the customer can request a quote.

Have a question that wasn’t answered here? Feel free to reach out to support@cgtrader.com.

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How to Use CGTrader ARsenal 3D Modeling Request Importer

Lukas is a Senior Account Manager at CGTrader ARsenal. With solid expertise in various product visualization use cases and a deep customer-focus, he's eagerly helping companies leverage 3D in the most effective way. In his spare time, Lukas enjoys creating music and obsessing over video games.

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